EVALUATION OF SUPPLY CHAIN MANAGEMENT PROCESSES OF THE SERVICE SECTOR COMPANY

Abstract

The article presents the evaluation of the supply chain management of the service sector
company using the expert evaluation methodology. The study identified seven strategic and
operational supply chain processes in line with the model approved by the Global Supply Chain
Forum. The gaps in supply chain processes between the intended and the actual state of
management allowed to identify service disruptions and provide opportunities for processes
improvement.
Keywords: processes, sub-processes, strategic level, operational level, supply chain,
gap.